Why Can't I Download Genshin Impact on My iPhone?
Genshin Impact is an open-world action RPG game that has taken the gaming world by storm. It allows you to explore a vast fantasy world called Teyvat, where you can meet diverse characters, fight powerful enemies, and unravel mysteries along your quest. But what if you can't download this amazing game on your iPhone? What are the possible reasons and solutions for this problem?
In this article, we will explain why some iPhone users may have trouble downloading Genshin Impact, and how they can fix it. We will cover topics such as checking your iPhone model and iOS version, checking your App Store settings and availability, downloading Genshin Impact from the App Store, and troubleshooting common issues when downloading Genshin Impact.
why can 39;t i download genshin impact on my iphone
Check Your iPhone Model and iOS Version
One of the first things you need to do before downloading Genshin Impact is to check your iPhone model and iOS version. This is because not all iPhones are compatible with Genshin Impact, and you may need to update your iOS version to run the game smoothly.
iPhone Models Compatible with Genshin Impact
According to the official website of Genshin Impact, the game supports the following iPhone models and iOS versions:
iPhone ModelMinimum iOS Version
iPhone 8 PlusiOS 9.0 or above
iPhone XiOS 9.0 or above
iPhone XSiOS 9.0 or above
iPhone XS MaxiOS 9.0 or above
iPhone XRiOS 9.0 or above
iPhone 11iOS 9.0 or above
iPhone 11 ProiOS 9.0 or above
iPhone 11 Pro MaxiOS 9.0 or above
iPhone SE (2nd generation)iOS 9.0 or above
iPhone 12 miniiOS 9.0 or above
iPhone 12iOS 9.0 or above
iPhone 12 ProiOS 9.0 or above
iPhone 12 Pro MaxiOS 9.0 or above
iPhone 13 miniiOS 10.0 or above
iPhone 13iOS 10.0 or above
iPhone 13 ProiOS 10.0 or above
iPhone 13 Pro MaxiOS 10.0 or above
If your iPhone model is not on this list, you won't be able to download Genshin Impact on your device, as it does not meet the minimum hardware requirements for the game. You may need to upgrade to a newer iPhone model if you want to play Genshin Impact on your phone.
How to Update Your iOS Version
If your iPhone model is compatible with Genshin Impact, but your iOS version is not, you may need to update your iOS version to the latest one that supports your device. Updating your iOS version can also improve your device's performance, security, and compatibility with other apps and features.
To update your iOS version, follow these steps:
Connect your iPhone to a power source and a Wi-Fi network.
Go to Settings > General > Software Update.
Tap Download and Install if there is an update available for your device.
Enter your passcode if prompted.
Agree to the terms and conditions.
Wait for the update to download and install. Your iPhone will restart during the process.
After the update is complete, you can check your iOS version by going to Settings > General > About.
If you have any issues updating your iOS version, you can try these troubleshooting tips:
Make sure you have enough storage space on your device. You can check your storage space by going to Settings > General > iPhone Storage.
Make sure your battery is sufficiently charged. You can check your battery level by looking at the battery icon on the top right corner of your screen.
Make sure you have a stable Wi-Fi connection. You can check your Wi-Fi signal by looking at the Wi-Fi icon on the top left corner of your screen.
Restart your device and try again. You can restart your device by holding down the power button and sliding to power off, then holding down the power button again to turn it on.
Contact Apple support if you still can't update your iOS version. You can contact Apple support by going to or calling 1-800-MY-APPLE.
Check Your App Store Settings and Availability
Another thing you need to do before downloading Genshin Impact is to check your App Store settings and availability. This is because your App Store settings and availability may affect your ability to download Genshin Impact, depending on factors such as parental controls, restrictions, or regional differences.
How to Enable Installing Apps
One of the possible reasons why you can't download Genshin Impact on your iPhone is that you have disabled installing apps in your App Store settings. This may be due to parental controls or restrictions that prevent you from downloading apps that are not suitable for your age group or content preferences.
To enable installing apps, follow these steps:
Go to Settings > Screen Time.
Tap Content & Privacy Restrictions.
Enter your Screen Time passcode if prompted.
Tap iTunes & App Store Purchases.
Tap Installing Apps.
Tap Allow.
If you don't have a Screen Time passcode, you can set one up by going to Settings > Screen Time > Use Screen Time Passcode. You can also change your content and privacy restrictions by going to Settings > Screen Time > Content & Privacy Restrictions and adjusting the settings according to your preferences.
How to Find the App Store on Your iPhone
Another possible reason why you can't download Genshin Impact on your iPhone is that you can't find the App Store app on your device. This may be because you have deleted or hidden the App Store app by accident or on purpose.
To find the App Store app on your iPhone, try these methods:
Swipe down from the middle of your home screen and type "App Store" in the search bar. Tap the App Store app icon when it appears.
Go to Settings > General > Reset > Reset Home Screen Layout. This will restore the default layout of your home screen, including the App Store app icon.
Go to Settings > Screen Time > Content & Privacy Restrictions > Allowed Apps. Make sure the App Store app is toggled on.
If none of these methods work, you may need to restore your iPhone from a backup or contact Apple support for further assistance.
How to Check the Availability of Genshin Impact in Your Country or Region
A third possible reason why you can't download Genshin Impact on your iPhone is that the game is not available in your country or region. This may be because the game has not been released or approved in your area, or because of legal or licensing issues.
To check the availability of Genshin Impact in your country or region, follow these steps:
Go to the official website of Genshin Impact and scroll down to the bottom of the page.
Select your country or region from the drop-down menu next to "Select Language".
If you see a message that says "Genshin Impact is not available in this region", then you won't be able to download the game from the App Store in your area.
If you see a message that says "Genshin Impact is available in this region", then you should be able to download the game from the App Store in your area.
If you want to play Genshin Impact in a different country or region than your current one, you may need to change your App Store country or region by following these steps:
Go to Settings > [your name] > iTunes & App Store.
Tap your Apple ID and then tap View Apple ID. You may need to sign in with your Apple ID password or use Face ID or Touch ID.
Tap Country/Region and then tap Change Country or Region.
Select the country or region where Genshin Impact is available and agree to the terms and conditions.
Enter your payment method and billing address. You may need to use a valid payment method and address for that country or region.
Tap Next and wait for the change to take effect.
Note that changing your App Store country or region may affect your access to other apps and services, such as Apple Music, iCloud, subscriptions, purchases, and downloads. You may also need to update your payment method and billing address again if you want to switch back to your original country or region. For more information, visit
How to Download Genshin Impact from the App Store
If you have checked your iPhone model and iOS version, your App Store settings and availability, and confirmed that Genshin Impact is compatible and available for your device, you can proceed to download the game from the App Store. Here are the steps to do so:
How to Search for Genshin Impact in the App Store
To search for Genshin Impact in the App Store, follow these steps:
Open the App Store app on your iPhone.
Tap the Search icon at the bottom right corner of the screen.
Type "Genshin Impact" in the search bar and tap Search.
Look for the app that has the name "Genshin Impact" and the developer name "miHoYo Limited". It should have a blue icon with a white winged figure.
Tap the app to view its details, ratings, reviews, screenshots, and more.
You can also search for Genshin Impact in the App Store by using categories or keywords. For example, you can tap the Games category at the bottom of the screen and then tap Role Playing to find games in that genre. Or you can tap the Today tab at the bottom of the screen and then tap one of the featured stories or collections that may include Genshin Impact.
How to Get Genshin Impact for Free
To get Genshin Impact for free, follow these steps:
After finding Genshin Impact in the App Store, tap the Get button next to the app icon. You may need to use Face ID, Touch ID, or your Apple ID password to confirm your download.
Wait for the app to download and install on your device. You can see the download progress by looking at the app icon on your home screen or in your App Library.
Once the app is installed, tap Open to launch it. You may need to agree to some terms and conditions, grant some permissions, or create an account before you can start playing.
Genshin Impact is free to download and play, but it does offer some optional in-app purchases and subscriptions that can enhance your gaming experience. For example, you can buy Genesis Crystals, Primogems, or other items that can help you unlock new characters, weapons, outfits, or features. You can also subscribe to Genshin Impact's monthly card or battle pass that can give you more rewards and benefits. You can view these options by tapping the Shop icon in the game menu.
Note that these in-app purchases and subscriptions are not required to enjoy Genshin Impact, and you can still play the game without spending any money. However, if you do decide to buy something from the game, make sure you have enough funds in your Apple ID balance or linked payment method. You can also set up a spending limit or disable in-app purchases altogether by going to Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > In-app Purchases.
How to Track the Download Progress of Genshin Impact
To track the download progress of Genshin Impact, follow these steps:
Look at the app icon on your home screen or in your App Library. You should see a blue circle around it that indicates how much of the app has been downloaded. When the circle is complete, it means the app is ready to use.
If you don't see the app icon on your home screen or in your App Library, you can swipe down from the middle of your screen and type "Genshin Impact" in the search bar. You should see the app icon with a progress bar below it that shows how much of the app has been downloaded.
If you want more details about your download progress, such as how much time or data is left, you can go to Settings > General > iPhone Storage and look for Genshin Impact in the list of apps. You should see a percentage and a size next to it that indicate how much of the app has been downloaded.
Note that downloading Genshin Impact may take some time and data, depending on your internet connection speed and device storage space. The game requires about 6 GB of storage space on your device, so make sure you have enough room before downloading it. You can also pause or resume your download by tapping the app icon on your home screen or in your App Library.
Troubleshoot Common Issues When Downloading Genshin Impact
Even if you have followed the steps above, you may still encounter some issues when downloading Genshin Impact on your iPhone. Some of the common issues are insufficient storage space, slow internet connection, or error messages. Here are some tips on how to troubleshoot these issues:
How to Free Up Storage Space on Your iPhone
As mentioned earlier, Genshin Impact requires about 6 GB of storage space on your device, which is quite a lot for a mobile game. If you don't have enough storage space on your iPhone, you won't be able to download or install the game, or you may experience performance issues or crashes while playing.
To free up storage space on your iPhone, you can try these methods:
Delete unwanted apps, photos, videos, or files from your device. You can do this by going to Settings > General > iPhone Storage and tapping on the items you want to delete. You can also use the Offload Unused Apps or Review Large Attachments features to automatically remove items that you don't use often.
Use iCloud storage to back up your data and free up space on your device. You can do this by going to Settings > [your name] > iCloud and turning on iCloud Photos, iCloud Backup, iCloud Drive, or other apps that you want to sync with iCloud. You can also buy more iCloud storage if you need more space.
Use external storage devices or cloud services to transfer or store your data. You can do this by connecting your iPhone to a computer, flash drive, hard drive, or other devices and copying or moving your data. You can also use cloud services such as Google Photos, Dropbox, OneDrive, or others to upload or download your data.
How to Improve Your Internet Connection Speed
Another factor that may affect your ability to download Genshin Impact is your internet connection speed. If your internet connection is slow, unstable, or interrupted, you may experience long download times, incomplete downloads, or failed downloads.
To improve your internet connection speed, you can try these methods:
Switch to a different network. You can do this by going to Settings > Wi-Fi and selecting a different Wi-Fi network, or by turning off Wi-Fi and using cellular data instead. However, be aware that using cellular data may incur additional charges from your carrier.
Move closer to the router or modem. You can do this by moving your iPhone closer to the source of the Wi-Fi signal, or by moving the router or modem closer to your iPhone. This can help reduce interference and improve signal strength.
Use a VPN (virtual private network). You can do this by downloading a VPN app from the App Store and connecting to a VPN server. This can help bypass any network restrictions or throttling that may slow down your download speed.
How to Fix Error Messages When Downloading Genshin Impact
A third issue that you may encounter when downloading Genshin Impact is error messages that prevent you from downloading or installing the game. Some of the common error messages are "Unable to Download App" or "This app is no longer available".
To fix error messages when downloading Genshin Impact, you can try these methods:
Restart your device and try again. You can do this by holding down the power button and sliding to power off, then holding down the power button again to turn it on. This can help clear any temporary glitches or cache issues that may cause errors.
Sign out and sign in again with your Apple ID. You can do this by going to Settings > [your name] and tapping Sign Out at the bottom of the screen, then entering your Apple ID and password again. This can help refresh your account and verify your identity.
Contact Apple support or miHoYo support for further assistance. You can do this by going to or and following the instructions on how to contact them. They may be able to help you resolve any technical or account-related issues that may cause errors.
Conclusion
Genshin Impact is a popular and fun game that you can play on your iPhone, but you may encounter some challenges when downloading it on your device. In this article, we have explained why some iPhone users may have trouble downloading Genshin Impact, and how they can fix it. We have covered topics such as checking your iPhone model and iOS version, checking your App Store settings and availability, downloading Genshin Impact from the App Store, and troubleshooting common issues when downloading Genshin Impact.
We hope that this article has helped you understand how to download Genshin Impact on your iPhone, and how to enjoy it without any issues. If you have any questions or feedback, please feel free to leave a comment below. Happy gaming!
FAQs
Here are some frequently asked questions and answers about downloading Genshin Impact on your iPhone:
Q: How much data does Genshin Impact use?
A: Genshin Impact uses about 1.5 GB of data per hour when playing online, according to some estimates. This may vary depending on your network speed, game settings, and activities. To reduce data usage, you can play offline or use a Wi-Fi network instead of cellular data.
Q: How do I update Genshin Impact on my iPhone?
A: To update Genshin Impact on your iPhone, you can go to the App Store and tap the Updates tab at the bottom of the screen. Then, look for Genshin Impact in the list of apps and tap Update. You can also enable automatic updates by going to Settings > [your name] > iTunes & App Store and turning on App Updates.
Q: How do I delete Genshin Impact from my iPhone?
A: To delete Genshin Impact from your iPhone, you can press and hold the app icon on your home screen or in your App Library until it jiggles. Then, tap the X icon on the top left corner of the app icon and tap Delete. You can also delete Genshin Impact by going to Settings > General > iPhone Storage and tapping on the app name and then tapping Delete App.
Q: How do I transfer my Genshin Impact account to another device?
A: To transfer your Genshin Impact account to another device, you need to link your account to an email address, a phone number, a username, or a third-party platform such as Facebook, Twitter, Apple ID, or Game Center. You can do this by going to the game menu and tapping Settings > Account > User Center. Then, you can log in with your linked account on another device and continue playing where you left off.
Q: How do I contact Genshin Impact customer service?
A: To contact Genshin Impact customer service, you can go to the game menu and tap Settings > Feedback > Submit Feedback. You can also visit or email genshin_cs@mihoyo.com for more support options. 44f88ac181